Terms of Use

HSTL – TERMS OF USE 

HSTL provides an online platform that allows freelancers, part timers and agencies to conduct event related activities (collectively, the ‘Services’), which Services are accessible at www.wearehstl.com and any other webPlatforms through which HSTL makes the Services available (collectively, the ‘Platform’) and as an application for mobile devices (the ‘Application’). By using the Platform or Application, you agree to comply with and be legally bound by the terms and conditions of these Terms of Service (“Terms”), whether or not you become a registered user of the Services. These Terms govern your access to and use of the Platform, Application and Services and constitute a binding legal agreement between you and HSTL. Please also read carefully our Privacy Policy. If you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Platform, Application or Services. Failure to use the Platform and Application in accordance with these Terms may subject you to civil and criminal penalties. 

• ACCEPTANCE OF TERMS 

1.1. We are HSTL and we own and operate the Services which are accessible at www.wearehstl.com and any other web Platforms through which HSTL makes the Services available (collectively, the “Platform”) and as an application for mobile devices (the “Application”)  

1.2. Your use of this Platform is subject to these Terms of Use. By using the Platform, you are deemed to have accepted and agree to be bound by these Terms of Use. We may make changes to these Terms of Use from time to time. We may notify you of such changes by any reasonable means, including by posting the revised version of these Terms of Use on the Platform. Your use of the Platform following changes to these Terms of Use will constitute your acceptance of those changes. 

• ABILITY TO ACCEPT TERMS OF USE 

2.1. You affirm that you are either more than 17 years of age, or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use. 

3.1. You are responsible for all access to the Platform using your internet connection, even if the access is by another person. 

3.2. We will use reasonable efforts to ensure that the Platform is available at all times. However, we cannot guarantee that the Platform or any individual function or feature of the Platform will always be available and/or error free. The Platform may be unavailable during periods when we are implementing upgrades or carrying our essential maintenance on the Platform. 

4.1. We make no promise that the materials on the Platform are appropriate or available for use in locations outside Singapore. Accessing the Platform from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Platform from elsewhere, you do so on your own initiative and are responsible for compliance with local laws. 

• YOUR USE OF THE PLATFORM 

5.1. Your permission to use the Platform is personal to you and non-transferable, and you may not use the Platform for commercial purposes. Your use of the Platform is conditional on your compliance with the rules of conduct set forth in these Terms of Use and you agree that you will not:

5.1.1. Use the Platform for any fraudulent or unlawful purpose;

5.1.2. Use the Platform to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others privacy rights or rights of publicity;

5.1.3. Impersonate any person or entity, false state or otherwise misrepresent your affiliation with any person or entity in connection with the Platform or express or imply that we endorse any statement you make; 

5.1.4. Interfere with or disrupt the operation of the Platform or the servers or networks used to make the Platform available or violate any requirements, procedures, policies or regulations of such networks;

5.1.5. Transmit or otherwise make available in connection with the Platform any virus, worm or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;

5.1.6. Reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Platform;

5.1.7. Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Platform. If you wish to reverse engineer any part of the Platform to create an interoperable program you must contact us and we may provide interface data subject to verification of your identity and other information;

5.1.8. Remove any copyright, trade mark or other proprietary rights notice from the Platform or materials originating from the Platform;

5.1.9. Frame or mirror any part of the Platform without our express prior written consent;

5.1.10. Create a database by systematically downloading and storing Platform content; 

5.1.11. Use any manual or automatic device in any way to gather Platform content or reproduce or circumvent the navigational structure or presentation of the Platform without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Platform for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator’s public online search service

5.2. We reserve the right to revoke these exceptions either generally or in specific instances.

• THIRD PARTY WEBPLATFORMS

6.1. The Platform may provide links to other webPlatforms and online resources. We are not responsible for and do not endorse such external Platforms or resources. Your use of third party webPlatforms and resources is at your own risk.

6.2. You may create a link to this Platform, provided that:

6.2.1. The link is fair and legal and is not presented in a way that is: 
(a) Misleading or could suggest any type of association, approval or endorsement by us that does not exist, or 
(b) Harmful to our reputation or the reputation of any of our affiliates;

6.2.2. You retain the legal right and technical ability to immediately remove the link at any time, following a request by us to do so.

6.3. We reserve the right to require you to immediately remove any link to the Platform at any time and you shall immediately comply with any request by us to remove any such link. 

• INTELLECTUAL PROPERTY 

7.1. The intellectual property rights in the Platform and all of the text, pictures, videos, graphics, user interfaces, visual interfaces, trademarks, logos, applications, programs, computer code and other content made available on it are owned by us and our licensors. You may not print or otherwise make copies of any such content without our express prior permission 

8.1. We provide the Platform on an as is basis and make no representations as to the quality, completeness or accuracy of any content made available on the Platform. To the maximum extent permitted by law, we expressly exclude:

8.1.1. All conditions, warranties and other terms that might otherwise by implied by law into these Terms of Use; and

8.1.2. Any and all liability to you, whether arising under these Terms of Use or otherwise in connection with your use of the Platform. 

8.2. The foregoing is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. Notwithstanding the foregoing, nothing in these Terms of Use is intended to exclude or limit any liability that may not by law be excluded or limited, and in particular none of the exclusions and limitations in this clause are intended to limit any rights you may have as a consumer under Singapore law or statutory rights which may not be excluded, nor in any way to exclude or limit (Platform owner) liability to you for death or personal injury resulting from our negligence or that of our employees or agents. 

9.1. We may collect and use information about you in accordance with our Privacy Policy. 

10.1. You agree to pay any and all prices and fees due for Services purchased or obtained at this Platform at the time you order the Services. All prices and fees are non-refundable unless otherwise expressly noted in the Refund Policy section below, even if your Services are suspended, terminated, or transferred prior to the end of the Services term. HSTL expressly reserves the right to change or modify its prices and fees at any time, and such changes or modifications shall be posted online at this Platform and effective immediately without need for further notice to you. If you have purchased or obtained Services for a period of months or years, changes or modifications in prices and fees shall be effective when the Services in question come up for renewal as further described below. 

Except as prohibited in any product-specific agreement, you may pay for Services by utilizing any of the following Payment Methods (i) by using Stripe (as defined below, if applicable (and as defined below), each a Payment Method. Confirmation of that order will be sent to the email address on file for your Account. Your Payment Method on file must be kept valid if you have any active Services in your Account. 

You acknowledge and agree that where refunds are issued to your Payment Method, HSTL’s issuance of a refund receipt is only confirmation that HSTL has submitted your refund to the Payment Method charged at the time of the original sale, and that HSTL has absolutely no control over when the refund will be applied towards your Payment Methods available balance. You further acknowledge and agree that the payment provider and/or individual issuing bank associated with our Payment Method establish and regulate the time frames for posting your refund, and that such refund posting time frames may range from five (5) business days to a full billing cycle, or longer. 

In the event a refund is issued to your Payment Method and the payment provider, payment processor or individual issuing bank associated with your Payment Method imposes any limitations on refunds, including but not limited to, limitations as to the timing of the refund or the number of refunds allowed, then HSTL, in its sole and absolute discretion, reserves the right to issue the refund either (i) in the form of an in-platform/in-app credit; or (ii) via a bank transfer, which will be sent to the bank account on file for your Account. HSTL also has the right, but not the obligation, to offer an in-platform/in-app credit for customers seeking refunds, even if there are no limitations on refunds imposed by the Payment Method. For the avoidance of doubt, any and all refunds processed via the issuance of an in-platform/in-app credit or via a bank transfer are solely within HSTL discretion and are not available at customer request. 

IN ORDER TO ENSURE THAT YOU DO NOT EXPERIENCE AN INTERRUPTION OR LOSS OF SERVICES, MOST SERVICES OFFER AN AUTOMATIC RENEWAL OPTION. THE AUTOMATIC RENEWAL OPTION AUTOMATICALLY RENEWS THE APPLICABLE SERVICE FOR A RENEWAL PERIOD EQUAL IN TIME TO THE MOST RECENT SERVICE PERIOD, FOR EXAMPLE, FOR PRODUCTS OTHER THAN DOMAINS, IF YOUR LAST SERVICE PERIOD IS FOR ONE YEAR, YOUR RENEWAL PERIOD WILL BE FOR ONE YEAR. WHILE THE DETAILS OF THE AUTOMATIC RENEWAL OPTION VARY FROM SERVICE TO SERVICE, THE SERVICES THAT OFFER AN AUTOMATIC RENEWAL OPTION TREAT IT AS THE DEFAULT SETTING. THEREFORE, UNLESS YOU DISABLE THE AUTOMATIC RENEWAL OPTION, HSTL WILL AUTOMATICALLY RENEW THE APPLICABLE SERVICE WHEN IT COMES UP FOR RENEWAL AND WILL TAKE PAYMENT FROM THE PAYMENT METHOD YOU HAVE ON FILE WITH HSTL, THEN CURRENT RATES, WHICH YOU ACKNOWLEDGE AND AGREE MAY BE HIGHER OR LOWER THAN THE RATES FOR THE ORIGINAL SERVICE PERIOD. YOU MAY ENABLE OR DISABLE THE AUTOMATIC RENEWAL OPTION AT ANY TIME. HOWEVER, SHOULD YOU ELECT TO DISABLE THE AUTOMATIC RENEWAL OPTION AND FAIL TO MANUALLY RENEW YOUR SERVICES BEFORE THEY EXPIRE, YOU MAY EXPERIENCE AN INTERRUPTION OR LOSS OF SERVICES, AND HSTL SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY REGARDING THE SAME. 

IN ADDITION, HSTL MAY PARTICIPATE IN RECURRING BILLING PROGRAMS OR ACCOUNT UPDATER SERVICES SUPPORTED BY YOUR CREDIT CARD PROVIDER (AND ULTIMATELY DEPENDENT ON YOUR BANK’S PARTICIPATION). IF YOU ARE ENROLLED IN AN AUTOMATIC RENEWAL OPTION AND WE ARE UNABLE TO SUCCESSFULLY CHARGE YOUR EXISTING PAYMENT METHOD, YOUR CREDIT CARD PROVIDER (OR YOUR BANK) MAY NOTIFY US OF UPDATES TO YOUR CREDIT CARD NUMBER AND/OR EXPIRATION DATE, OR THEY MAY AUTOMATICALLY CHARGE YOUR NEW CREDIT CARD ON OUR BEHALF WITHOUT NOTIFICATION TO US. IN ACCORDANCE WITH RECURRING BILLING PROGRAM REQUIREMENTS, IN THE EVENT THAT WE ARE NOTIFIED OF AN UPDATE TO YOUR CREDIT CARD NUMBER AND/OR EXPIRATION DATE, HSTL WILLÂ AUTOMATICALLY UPDATE YOUR PAYMENT PROFILE ON YOUR BEHALF. HSTL MAKES NO GUARANTEES THAT WE WILL REQUEST OR RECEIVE UPDATED CREDIT CARD INFORMATION. YOU ACKNOWLEDGE AND AGREE THAT IT IS YOUR SOLE RESPONSIBILITY TO MODIFY AND MAINTAIN YOUR ACCOUNT SETTINGS, INCLUDING BUT NOT LIMITED TO (I) SETTING YOUR RENEWAL OPTIONS AND (II) ENSURING YOUR ASSOCIATED PAYMENT METHOD(S) ARE CURRENT AND VALID. FURTHER, YOU ACKNOWLEDGE AND AGREE THAT YOUR FAILURE TO DO SO, MAY RESULT IN THE INTERRUPTION OR LOSS OF SERVICES, AND HSTL SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY REGARDING THE SAME. 

If for any reason HSTL is unable to charge your Payment Method for the full amount owed for the Services provided, or if HSTL receives notification of a charge back, reversal, payment dispute, or is charged a penalty for any fee it previously charged to your Payment Method, you agree that HSTL may pursue all available lawful remedies in order to obtain payment, including but not limited to, immediate cancellation, without notice to you, of any domain names or Services registered or renewed on your behalf. HSTL also reserves the right to charge you reasonable “administrative fees” or “processing fees” for (i) tasks HSTL may perform outside the normal scope of its Services, (ii) additional time and/or costs HSTL may incur in providing its Services, and/or (iii) your noncompliance with this Agreement (as determined by HSTL in its sole and absolute discretion). Typical administrative or processing fee scenarios include, but are not limited to (i) customer service issues that require additional personal time or attention; (ii) UDRP actions(s) in connection with your domain name(s) and/or disputes that require accounting or legal services, whether performed by HSTL staff or by outside firms retained by HSTL; (iii) recouping any and all costs and fees, including the cost of Services, incurred by HSTL as the results of charge backs or other payment disputes brought by you, your bank or Payment Method processor. These administrative fees or processing fees will be billed to the Payment Method you have on file with HSTL. 

HSTL may offer product-level pricing in various currencies; however, transaction processing is supported only in Singapore dollars and a select number of the currency options displayed on this Platform (“Supported Currency” or “Supported Currencies”). If the currency selected is a Supported Currency, then the transaction will be processed in the Supported Currency and the pricing displayed during the checkout process will be the actual amount processed and submitted to your bank for payment. If the currency selected is not a Supported Currency, then the transaction will be processed in Singapore dollars and the pricing displayed during the checkout process will be an estimated conversion price at the time of purchase. In either case (whether the currency selected is a Supported Currency or not), if the transaction is processed in a currency that differs from the currency of your bank account, you may be charged exchange rate conversion fees by your bank. In addition, due to time differences between (i) the time you complete the checkout process, (ii) the time the transaction is processed, and (iii) the time the transaction posts to your bank statement, the conversion rates may fluctuate, and HSTL makes no representations or warranties that (a) the amount submitted to your bank for payment will be the same as the amount posted to your bank statement (in the case of a Supported Currency) or (b) the estimated conversion price will be the same as either the amount processed or the amount posted to your bank statement (in the case of a non-Supported Currency), and you agree to waive any and all claims based upon such discrepancies (including any and all claims for a refund based on the foregoing). In addition, regardless of the selected currency, you acknowledge and agree that you may be charged Goods and Services Tax (“GST”), or other localized fees and/or taxes, based on your bank and/or the country indicated in your billing address section. 
 

10.1.1 Stripe 
By using HSTL’s pay by Stripe payment option (“Stripe”), you can purchase Services using Stripe. In connection therewith, you agree to allow Stripe to debit the full amount of your purchase from your Stripe account (“Stripe Account”) or from credit card(s), bank account(s), or other allowed payment method(s) linked to your Stripe Account (“Stripe Funding Source”).

It is your responsibility to keep your Stripe Account and Stripe Funding Source current and funded, and your Stripe Account backed by a valid credit card. You acknowledge and agree that (i) Stripe reserves the right to decline a transaction for any reason (including, but not limited to, payments that fail to go through as a result of your Stripe Account or Stripe Funding Source no longer existing or not holding available/sufficient funds) and (ii) in such event, neither Stripe nor HSTL shall be liable to you or any third party regarding the same. If for any reason Stripe is unable to withdraw the full amount owed for your purchase, you agree that Stripe and HSTL may pursue all available lawful remedies in order to obtain payment. You agree that if the transaction is returned unpaid, you will pay a service charge of $25.00 or the maximum amount allowed by law, which may be debited from your Stripe Account or Stripe Funding Source.

By clicking the box labelled “Agree” to the terms of the Stripe payment option, you authorize a debit of the full amount of your purchase from your Stripe Account or Stripe Funding Source.

10.1.2 Refund Policy
Products and Services available for refunds are described here (“Refund Policy”). For products and services eligible for a refund, an in-store credit will be issued for any unused time remaining on your plan. Unused time will be calculated as the number of months remaining on the purchase term excluding the month in which the refund is requested.

In no event will you be eligible for more than one refund of the same product. 

11.1. These Terms of Use are effective until terminated. We may, at any time and for any reason, terminate your access to or use of the Platform. If we terminate your access to the Platform you will not have the right to bring claims against us or our affiliates with respect to such termination. We and our affiliates shall not be liable for any termination of your access to the Platform. 

12.1. These Terms of Use will be governed by and construed in accordance with the laws of Singapore, and the courts of Singapore will have non-exclusive jurisdiction over any claim or dispute arising under or in connection with these Terms of Use. 

13.1. Without prejudice to our other rights under these Terms of Use, if you breach these terms in any way, we may take actions as we deem appropriate to deal with the breach, including suspending your access to our WebPlatform, prohibiting you from accessing our WebPlatform, blocking computers using your IP address from accessing our WebPlatform, contacting your internet service provider to request that they block your access to our WebPlatform and/or bringing court proceedings against you. 

• HOW TO CONTACT US 

14.1. We welcome your views about our Platform and our privacy policy. If you would like to contact us with any queries or comments, please send an email to dpo@wearehstl.com or by sending a letter to the Data Protection Officer at 269 South Bridge Road, Singapore 058818.